Metered street parking is available to all of our guests. Please arrive a few minutes early to find a parking spot. The meter cost is 25 cents per hour, with a two hour max. Just let us know if your meter is about to expire, and we'll be happy to run outside for you. Meters stop at 5:00pm during the week and are free on Saturday's. We do not have access to any nearby lots, so if you park there, you could be towed.
Late Arrival
Eclectic Hair Studio strives to be on time. Our goal is to respect your time and keep all appointments on schedule. If you are more than five minutes late, we reserve the right to reschedule all or some of your services so your tardiness does not affect punctual clients. We do our best to accommodate all of our guests, but we ask to please let us know if you are going to be late. If your artist needs to reschedule all or part of your scheduled appointment(s) because you were late, you will be subject to our cancellation policy. Late fees may apply if you are late. If we are running a few minutes behind, we will do our best to contact you in advance. Violating this policy will result in the cancellation of all future scheduled appointments.
Cancellation
When you book an appointment at Eclectic Hair Studio, that time is designated just for you. We ask for a 24 hour notification (48 hours for NBR) in the event of a cancellation so we can fill your spot with a guest on our wait list. In the event your appointment is cancelled less than 24 hours before your appointment, you will be charged a 50% rebooking fee before being able to reserve your next appointment. Violating this policy will result in the cancellation of all future scheduled appointments. You may reschedule or cancel your appointment on our online booking system up to 24 hours before the start time of your appointment. Violating this policy will result in the cancellation of all future scheduled appointments. *If you are giving us less than 24 hours notice, your appointment(s) must be cancelled or rescheduled directly through Eclectic Hair Studio by phone at 740-633-2507.
No Show
If you cancel with less than 24-hour notice, we will charge a 50% rebooking fee. If you choose to not show up to your appointment with no notification, you will be charged a 100% rebooking fee before being able to reserve your next appointment. If you no show 3x, we will no longer take you as a guest. Violating this policy will result in the cancellation of all future scheduled appointments.
Card on File
We require a credit card on file to book appointments in the event that you no-show, are tardy, or late cancel. We accept Visa, MasterCard, Discover and American Express. Rest assured that your card information is kept secure and no one (including team members, management or owners) can access your card information at any time. Your card will never be charged without your permission.
Retainer
All new guests are required to pay a retainer at the time you reserve your appointment. This retainer will be applied to your service on the day of your first appointment. If you need to reschedule, the amount will transfer to your new appointment, however you may only reschedule one time before the amount is forfeited. All schedule changes must be made a minimum of 24 hours in advanced or you will be subject to our cancellation policy. Some services that require a significant time block may also require a retainer to book. Violating this policy will result in the cancellation of all future scheduled appointments.
Children
The staff at Eclectic Hair Studio love children! However, we ask that you make child care arrangements prior to your appointment. We understand that you expect and deserve the best experience possible during your time with us. Most of our services last a minimum of one hour or more (which is far too long for any child to be patient) and many guests look forward to their salon experience as personal pampering time. Even the best behaved children are subject to elements of danger in the salon environment (sharp scissors, hot irons, glass shelves, mirrors, etc). For their safety and the comfort of our guests trying to relax, children under the age of 13 are not permitted on our studio floor without an appointment and may not wait in the lobby. Please respect this policy and accept our appreciation for your understanding.
Redo
We want you to feel your best! If you are unsatisfied with your service, please let us know within seven days of your appointment and we will be more than happy to adjust your hair or nails. Eclectic Hair Studio redo policy has the following criteria: Recommended take-home products must have been purchased at Eclectic Hair Studio during the initial appointment to ensure proper at home care.
Return
Not in love with the product you bought at Eclectic Hair Studio? Return it within 30 days of purchase and exchange it for a new product! Due to Human Hair industry standards all hair pieces and extensions are a Final Sale product with no refunds, returns or exchanges.
Gift Cards
Terms and Conditions: Eclectic Gift Cards are redeemable for services or merchandise only at Eclectic Hair Studio in Martins Ferry, OH (not valid online). Gift cards are not redeemable for cash, and will not be replaced if lost, stolen or used without your permission. Card must be present during checkout. Offer voided if gift card is altered or defaced. Cannot be used on our online store.